Support
Support that scales with you
Every Taskdrive plan includes dedicated support to help you get the most from the platform — from self-serve resources through to priority enterprise assistance.
Support Tiers
Choose the level of support your team needs
Starter Plan
Email Ticketing Support
Standard support through the Taskdrive helpdesk. Submit tickets and get help during business hours.
Email-based support ticketing
Standard response times during business hours
Response SLA
General inquiries
1 business day
Technical issues
1 business day
Professional Plan
Customer Success Manager
Priority support with a dedicated CSM focused on helping you adopt and optimise the platform. Support requests continue through the helpdesk.
Dedicated Customer Success Manager
Priority support response
Assistance with integrations and workflow optimisation
AI workflow and prompt optimisation support
Scheduled support calls when required
Response SLA
Technical issues
Same business day
General support
8 business hours
Enterprise Plan
Priority Enterprise Support
The highest level of support with priority response, deeper technical assistance, and quarterly platform optimisation reviews.
Dedicated Customer Success Manager
Priority support queue
Integration and architecture assistance
Quarterly platform optimisation reviews
Optional onboarding and implementation services
Response SLA
Critical issue
1 hour
High priority
4 hours
General support
Same business day
Get in Touch
How to reach us
Not sure which plan is right for you?
Talk to our team and we'll help you find the right level of support for your organisation.